Service Policy
Last updated: March 6, 2025
1. Service Overview
At English to Russian Translation, we are committed to providing exceptional service for all your dictionary and language resource needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.
2. Customer Support Services
2.1 Contact Methods
- Email: ask@english-to-russian-translation.com
- Phone: +61882722871
- Address: 33 Robsart St, Parkside SA 5063, Australia
2.2 Support Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM - 6:00 PM AEST
- Saturday: 10:00 AM - 4:00 PM AEST
- Sunday: Closed
3. Dictionary Repair Services
3.1 Available Services
- Dictionary rebinding
- Page restoration and repair
- Cover restoration
- Spine reinforcement
- Page replacement
- Index repair
3.2 Service Timeframes
Standard repair services typically require:
- Assessment: 1-2 business days
- Minor repairs: 3-5 business days
- Major repairs: 7-14 business days
- Complete restoration: 14-21 business days
4. Warranty Services
4.1 Standard Warranty
All new dictionaries purchased from English to Russian Translation come with:
- 30-day satisfaction guarantee
- 90-day warranty against manufacturing defects
- Free replacement for missing pages (reported within 7 days of purchase)
4.2 Extended Warranty
Optional extended warranty services include:
- 12-month extended protection
- Priority repair service
- Free replacement of damaged pages
- Discount on future repairs
5. Custom Services
5.1 Dictionary Customization
- Custom binding options
- Personalized covers
- Custom storage solutions
- Additional note sections
- Specialized bookmarking systems
5.2 Educational Services
- Dictionary usage workshops
- Translation guidance
- Language learning consultations
- Professional terminology workshops
6. Service Pricing
6.1 Assessment Fees
- Basic assessment: Free
- Detailed assessment: $25
- Expert consultation: $50
6.2 Repair Costs
- Minor repairs: $20-40
- Major repairs: $50-120
- Custom work: Quoted per project
7. Quality Assurance
Our commitment to quality includes:
- Professional assessment of all repairs
- Quality testing before return
- Photographic documentation of repairs
- Satisfaction guarantee on all services
- Follow-up quality checks
8. Service Requests
8.1 How to Request Service
- Contact our support team via phone or email
- Describe the service needed
- Receive a preliminary assessment
- Schedule service appointment if needed
- Approve service quote
8.2 Required Information
- Dictionary title and publisher
- Purchase date and location
- Detailed description of issues
- Photos of damaged components
- Preferred service timeline
9. Service Guarantees
We stand behind our services with:
- 30-day warranty on repairs
- Satisfaction guarantee
- Price match on comparable services
- Professional workmanship
- Genuine materials
10. Updates to Service Policy
English to Russian Translation reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
For questions about our Service Policy, please contact our customer support team.